Description
SUMMARY * I have over 25 years of polished and professional Outside Sales, Business Development and Marketing experience on local, national and international levels. * Exceptionally strong sales expertise resulting in the meeting and exceeding of established targets within the $3-6 million range. * Have done and performed published research ranging from one-page notes on a particular tactical business function or piece of software, to annual reports running hundreds of pages long that provide a view of the industry and advice for the year ahead. * Excellent at troubleshooting and winning business from previously dissatisfied clients (from either our own company or the competition) while presenting new methods of reliability. * Very proficient with project management both with short and long term implications to insure and see a project completely through and then promote great follow up for future and continued business potential. * Possess an exceptionally strong customer service-oriented work ethic. A "must" factor in sales and a thorough knowledge of the Sales Funneling process for long-term sales cycles. * Extensive information technology skills: i.e. able to provide systems back up services, provide enterprise level anti-virus software applications, provide full analysis of PC functionality on both one or multiple unit set-ups, initialize and spearhead projects related to internet protocol set ups for individual and multi-employees within firms set-ups. Knowledgeable of all printer systems both laser/ink-jet and all applications surrounding them. * Extensive knowledge of CRM database software (Salesforce, ACT etc.), and most Microsoft software's, excel, word, PowerPoint, publisher, etc. * A passion for research, utilizing industry journals, Internet and other B2B resources. * Exposure to several industry verticals including finance, mortgage, office supply chain, videography, government, energy, Hotels/Hospitality, Cruise industry, manufacturing, the entertainment industry, sports venues and software development. * Extensive background in multiple levels of "security" aspects within the secured card industry. Provided training to the U.S. Secret Service on fraud detection technology * Proficient in devising innovative methods to track and satisfy customer complaints * Able to telecommute in a current virtual office setting with ten-minute access to a major airport and rail station. * Extensive trade show/convention experience and frequent requests for public speaking. * Expansive knowledge of business travel and how to effectively manage expenses and keep them to minimum. * Very willing to travel, regionally, nationally and international. Precise experience in all areas. MY DIRECT EXPERIENCE THROUGH THE YEARS USB Payment Processing / Maryland Local Marketing August 2013 - Present Director of Marketing Roles and Responsibilities Currently working for a 21 year old large, regionally zoned credit card merchant's service provider as their Marketing Director. This firm while not large on a national scale, they are the large merchants services provider in the state of Maryland and their outreach also encompasses lower PA., Western Del., Washington D.C. and Northern Va. In addition, a newly developed branch of the firm entitled Maryland Local Marketing was launched in 2014. * Am responsible for all direct marketing strategies for the firm * I have shared responsibilities for the entire sales management aspects of the firm and have side oversight of the entire sales force for the company. * I work with product development for the firm and handle all distribution channel management streams for the firm. * I conduct market research and handle multi-levels of CRM and customer service for the firm. * Speech and script writing along print analysis of existing documents, proofreading. * Work with high analytical and statistical data for pricing review, advertising and promotions. Investigates and resolves or proposes resolution to contractual issues * Follow-up to see projects from initial concept and application through planning and implementation. * I facilitate growth, sales and marketing strategies for the firm and have a Business Development professional as a direct report to me. * I possess superior interpersonal skills to speak and write knowledgeably regarding business development projects * I manage and oversee a 13 person Telemarketing and inside sales room whose sheer goal is to provide accurate market information for our sales team, with all 13 as direct reports to me. * Am responsible for the hiring / training and firing efforts for this team in addition to the entire firm.
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