Skills Summary Management Ensured smooth administration Provided feedback and training to staff Utilized interpersonal & communication skills when assisting staff with difficult callers concerning customer service procedures. Customer Service Utilized courteous and professional communications with clients and subordinates continuously met or exceeded company mandated quota's Brainstormed with team to identify strategies for improved efficiency. * Research Excellent problem solving skills and research techniques used when researching, analyzing and resolving complex service issues Called upon research skills to gather account history when generating answers for clients. Certified Quality Control Inspector * Education: Present: Miami Dade College Student in Associate in Arts Graduated Pathway to Major in Engineering-Mechanical. College completed on October 2016 USAF Military Trained in Jet Engine Mechanic. 1957. * Adult Industrial - Technical Education, Orange County FL. 1978University of Central Florida, * Certificate of State Contractor Licensing. 1982 Skills Summary * Management Ensured smooth administration provided feedback and training to staff Utilized interpersonal & communication skills when assisting staff with difficult callers concerning customer service procedures. * Customer Service Utilized courteous and professional communications with clients and subordinates continuously met or exceeded company mandated quota's Brainstormed with team to identify strategies for improved efficiency. Research Excellent problem solving skills and research techniques used when researching, analyzing and resolving complex service issues Called upon research skills to gather account history when generating answers for clients. Certified Quality Control Inspector

Highlights:

• Engineering
• Mechanical Engineering
• Problem Solving
• Problem Solving Skills
• Professional Communication
• Logistics
• Quality
• Quality Assurance
• Quality Control
• Training
• Q.A. Inspector