CAREER SUMMARY A bi-lingual, call center management professional with a proven managerial background and a proficiency in Medicare, Medicaid, and Healthcare Reform programs. Extensive Quality Assurance background and expert in developing and maintaining both internal and external business relationships. Request by senior management to be part of the strategic planning team and provide a new prospective, and ideas, for the department and the organization. Developed and facilitated call center representatives training programs for between 60 and 200 people, depending on the project and time of year. Thorough knowledge of healthcare sponsored products and services which include Medicare, State Assisted programs, and Commercial lines of business. Asked to assist in new product launches and to develop training initiatives for the implementation. A computer savvy manager, with basic HTML programming skills and a results oriented attitude, along with a general business acumen, who will improve productivity and profitability for an organization.

Highlights:

• Quality Assurance
• Strategic Planning
• Test
• Audit
• Compliance
• Planning
• Policies and Procedures
• Quality
• Call Center
• Sales