Description
PROFILE Senior operations professional with 15+ years of experience in credit and collections management, large center operations, commercial credit portfolio management and customer service improvement. Skill set includes program development and implementation, communication strategy development, credit and collections policy development/implementation. Consistently develop strategies that result in exceeding budgeted controllable operating cost ratios. * Credit Management Six Sigma Methodologies Financial Statement Analysis Collections Management Dashboard Development Portfolio Management Budget/Forecasting Financial Ratio Analysis Account Payable Consumer Risk Analytics Account Receivable Management Customer Relations Directed Account Services Department comprised of six Operations Managers and 300 associates. * Bring multi-unit operations management skills and an energetic and aggressive approach to establishing/implementing strategic direction. Clearly analyze statistical trends and develop viable road maps to achieve objectives. * Versed in collaborating with internal business groups and key partners to deliver operations solutions that support performance objectives, while ensuring effective strategic messaging and customer relevancy. * Exceptional visionary focus valuable skills in aligning daily projects with long-range enterprise-wide strategy.
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