Description
Summary: Opening the store after negotiating favourable lease terms with the landlord. Assign architect/contractor to build the store. Import merchandise from Italy and Spain. Oversee all financial matters, prepare budgets and make sure to meet these budgets. Hire and train sales personnel. Manage the operations of the store on a daily basis and make sure everything is going smoothly. 2-1990 to 2010: General manager of a retail group of boutiques dealing in high end ladies shoes and handbags - located in Dubai's main shopping malls. Summary: - Responsible for implementing the business's retail, marketing and sales plans while ensuring the efficient operation of all sales, operating and administrative functions of retail stores. - Ensure that the elements comprising organization's mission is consistently communicated through the retail stores. Successful completion of this responsibility is demonstrated through hiring and training quality personnel, establishing and maintaining clear store merchandising, maintenance and customer service policies and establishing and maintaining effective communication with staff. Job Description: Human Resources: * Recruit and retain experienced sales associates who will be effective in maintaining a store environment consistent with the core values of the company. * Direct in the development and implementation of training programmes addressing product knowledge and sales skills. * Working to support and motivate all sales staff. Merchandising: * Establish and evaluate effective use of merchandise presentation standards which optimize sales potential. * Provide constructive feedback regarding merchandise assortments. Customer Service: * Ensure programme is in place to effectively train employees in product knowledge, selling skills and customer relationship management. * Ensure that customer satisfaction is always achieved through special policy. Fiscal: * Assist in establishing fiscal scales and profit goals. Ensure retail stores stay within their operating budgets and meet or exceed their sales goals. * Assist in development of capital expenditure budgets. * Participate in the development of expense budgets. * Formulate pricing policies on merchandise according to requirements for profitability of store operations. Operational: * Ensure that the stores' environment demonstrates commitment to high quality standards. * Identify systems that will improve store operations and allow for better customer service. Promotional: * Assist in identifying marketing opportunities for stores to participate in and encourage the participation of all stores in those events. * Establish programmes to provide support for marketing such as store event updates. * Keep abreast of developments in retail sales area by studying relevant catalogues, trade journals, sales analysis and all merchandising and sales materials, initiates suggestions for improvement of the business while keeping an eye on the compet Buying: * Attending International fairs (Italy/France/Spain) for placing orders with existing suppliers and exploring the possibilities for new relationships with new suppliers in order to find the product that can fit in our market and our stores. * Opening necessary documentary credits after negotiating with suppliers the best way that suits our financial situations. Expansion: * Studying where appropriate, the possibilities of expansion of new stores. * Negotiating terms with landlords. - Reviewing with architects/contractors plans for new store decorations till completion and renovations of existing stores.
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Lebanese American University | Beirut | 1985 | Bachelor Degree |
Accomplishments
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