Description
Summary * Project management: international implementation and improvement of SAP CRM for over 50 users implementing organization and processes increasing customer satisfaction in India developing my own business and its continuous improvement creating and delivering B2B and B2C trainings. * Leading and coaching people: leading international project team managing daily work of Market Researcher participating in hiring process, certified Zen Coach, good communicator and presenter. * Strategy: involved in strategic marketing initiatives - CRM implementation, business intelligence analyses, customer issue resolution, customer loyalty programs, marketing strategy for new product. * Personality: creative, communicative, positive, structured, driven and result oriented team player. * International profile: worked and lived in Poland, Sweden, Denmark, India, Colombia and UK in a culturally diverse environment with multidisciplinary assignments. Selection of Professional Experience 11.2016 - 04.2017 Enriching winter break in Colombia - learning Spanish, learning dancing and learning more about myself and about life in general. 12.2013 - currently Entrepreneur and Mindfulness Instructor at Inner Growth, Malmö, Sweden * Mindfulness trainings for companies to achieve balanced growth. * Creating and conducting personal development workshops. * Individual Zen coaching for private customers. * Developing my business: marketing, sales, communication, events, business networking, stakeholders management, keep learning better ways of doing things. 01.2013 - 09.2013 Zen Coaching (mindfulness) training and practice helpful in people management and building stronger relationships accomplished with a Zen Coach certificate. 03.2012 - 01.2013 Program Manager / Business Consultant - Customer Excellence Programs Vestas Northern Europe (global leader in wind turbine industry), Malmo, Sweden * Program management for streamlining various customers excellence programs. * Analysing and presenting to management team Voice of Customer (VoC) findings with suggested actions and follow-up on decided initiatives. * Regular reporting to the top management on customers' satisfaction KPIs. 09.2011 - 02.2012 Project Manager / Interim Specialist - 5 months project assignment Vestas Asia Pacific & China, Marketing department, Chennai, India * Project management for implementation of global customer excellence processes and issue resolution system in Indian Sales Unit. * Getting the commitment of high level management and the actual users. * Creating organizational set-up supporting the above processes. * Preparing and implementing customized process according to global guidelines. Accomplishing all KPI's and getting very good evaluation of my work by stakeholders. 01.2010 - 08.2011 Project Manager / Business Intelligence Analyst - Market Intelligence Vestas Northern Europe (NEU), Marketing department, Malmo, Sweden * Projects management for implementation of SAP CRM in NEU sales department (over 50 people) having team of 4 internationals. That included ensuring alignment between business needs and system functionality change management stakeholders management organizing and conducting system trainings handling change requests being part of Vestas global CRM forum and defining best practices actively participating in continuous global development of the system. * Managing daily work of Market Researcher in Poland. 08.2008 - 12.2009 Business Intelligence Analyst / Marketing Coordinator, Market Intelligence Vestas Northern Europe, Marketing department, Malmo, Sweden * Being co-responsible for intelligence on whole Northern Europe markets. * Preparing strategic market analysis and presentations for Vestas NEU. * Performing various analyses of markets, competition and customers. * Preparing presentations with suggested actions for management and sales people.
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