SUMMARY OF QUALIFICATIONS IT Professional with key skills as: PC SUPPORT PROFESSIONAL TECHNICIAN & NETWORK ADMINISTRATOR Extensive and diverse technical experience emphasizing network administration, PC support, and end user support and training. Excellent problem-solver with strong communication and teamwork skills. Reputation as a dependable and resourceful employee with the ability to manage large-scale deployments, resolve critical problems, and meet deadlines to support corporate objectives. CAREER HIGHLIGHTS IT Administrator, Fleetmatics, Tampa, FL 2013 - Present * Provide support to the desktop users (XP, Windows 7 and Microsoft Office apps) and solve desktop software application and hardware problems * Provide support for voice and data systems * Maintain inventory and documentation of all hardware and software assets in respective office * Install software restore data install or upgrade operating systems * Administer applications and systems for providing virus and security protection for office networked computers and servers * Create and maintain user accounts and security on shared servers for respective office and other locations as required * Maintain and support mobile devices for users * Adhere to IT policies and maintenance procedures * Assist network engineers and other IT Administrators in other offices as needed CAREER HIGHLIGHTS continued

Highlights:

• Active Directory
• Documentation
• Microsoft
• Microsoft Active Directory
• HP
• Management
• Services
• Microsoft Windows
• Account Management
• Compaq