SUMMARY * Results-producing, problem-solver, resourceful, enthusiastic learner, and energetic professional with proven track record in all aspects of IT including planning, program management, designing and delivering quality software, analytics, and operations. * Well-rounded experience over the last 11+ years in technical & business roles as Technical, Solutions, & Business Program Manager, Operations Lead, Architect, & Software Designer. * Proven expertise in all phases of program management, SDLC methodologies using Agile (Scrum), Waterfall, and blended approached and ITIL framework. * Excellent track record of delivering high quality work on-time and under-budget with tight timelines without missing the big picture and details - consistent high ratings from clients. * Expertise in designing, streamlining, and optimizing business processes to increase efficiency by reducing waste and non-value adding steps using Lean Six Sigma principles. * Excellent communication, cross-group collaboration, relationship building, interpersonal, and organizational skills interfacing with business and technical groups at all levels. * Strong experience in Data Center, Customer Relationship Management (CRM) - Sales & Marketing, Supply Chain, Cost Management & Billing, Asset Management, & IT Infrastructure Operations domains. * Excellent analytical, problem solving, team management skills with creative & strategic thinking. TECHNICAL PROFICIENCY CRM and ERP : Microsoft Dynamics CRM 365, 2016, 2015, 4.0, 3.0, and AX 2009

Highlights:

• Management
• Infrastructure
• Security
• Business Intelligence
• Customer Relationship Management
• Engineering
• Financial
• Financial Industry
• Framework
• Information Technology