Description
Professional Summary High energy leadership and training professional with 30 years of experience creatively engaging people through training, coaching, events and communication. Held leadership positions in both the gaming and banking industries creating customized organizational development solutions to improve guest service, develop strong leadership and create inclusive and positive company culture. Passionate and proven leader in performance improvement, developing people at all levels of several organizations. Accomplishments * Designed, implemented and facilitated programs that created the cultures at several MGM Resorts International properties including leadership development, employee recognition, diversity, guest service training and standards, philanthropy, volunteerism and employee communication. * Facilitated courses to thousands of people in the areas of guest service, diversity and inclusion, leadership training and personal/professional development. * Facilitated technical training in the gaming industry for the conversion to Workday and systems training in the banking industry. * Founding member of the Diversity Initiative at MGM Resorts International. Selected training vendor, developed course content and certified in the first train-the-trainer class. * Developed and facilitated a six-month Leadership Development program called Take Flight at Primm Valley Resorts for high potential front line managers and supervisors. Coached more than 150 individuals through the program over a six year span with a promotion rate of more than 70%. * Energy Leadership Coach for both direct reports and a mentor circle to develop leadership skills and to communicate the goals and core values of Excalibur. * Created Social Media content for employees including a YouTube Channel, Facebook and Twitter. * Facilitated courses for the opening of the Lucky Dragon Casino in Las Vegas * Proven track record in leading and managing people, supporting and enhancing their strengths and providing them with opportunities to grow. Accomplishments * Designed, implemented and facilitated programs that created the cultures at several MGM Resorts International properties including leadership development, employee recognition, diversity, guest service training and standards, philanthropy, volunteerism and employee communication. * Facilitated courses to thousands of people in the areas of guest service, diversity and inclusion, leadership training and personal/professional development. * Facilitated technical training in the gaming industry for the conversion to Workday and systems training in the banking industry. * Founding member of the Diversity Initiative at MGM Resorts International. Selected training vendor, developed course content and certified in the first train-the-trainer class. * Developed and facilitated a six-month Leadership Development program called Take Flight at Primm Valley Resorts for high potential front line managers and supervisors. Coached more than 150 individuals through the program over a six year span with a promotion rate of more than 70%. * Energy Leadership Coach for both direct reports and a mentor circle to develop leadership skills and to communicate the goals and core values of Excalibur. * Created Social Media content for employees including a YouTube Channel, Facebook and Twitter. * Facilitated courses for the opening of the Lucky Dragon Casino in Las Vegas * Proven track record in leading and managing people, supporting and enhancing their strengths and providing them with opportunities to grow.
Accomplishments
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