Description
Built * Directed eight Operations Managers and improved the efficiency of all the operational processes. * Identified the performance gaps of the Operations Team and conducted group / one-on-one development sessions. * Introduced Micros App utilizing the online features that led to better cash, labour and stock control. * Applied a new system of store visits addressing visit quality, consistency, and impactful feedback and coaching. Selected Achievements * Slashed 10% of the administrative costs by identifying and removing the unnecessary expenses. * Led the introduction and opening of a new International Sandwich Brand. * Applied strict cash control systems that resulted in identifying and fixing several in-store financial opportunities, saving the company potential losses. strong and positive relationships with the Franchisees' Top Management Team. * Drove consistent implementation of brand and food safety standards in all restaurants. * Established competitive 'Breaking Records' mentality and communications that delivered consistent business growth. * Certified and signed-off a capable restaurants' management team. * Contributed to store visit report improvement project that strengthened visits effectiveness and impact. Selected Achievements * Championed 15 new store openings majority was in Canada and contributed to some other openings in the US. * Increased the Operational Standards Audit scores by 12% and maintained an average of 97%+. * Enhanced the Customers' satisfaction standards by 10% and maintained 90%+ average in all Markets. * Beat last year sales and transactions achieving the planned same store growth. Drove, and compliance score improvement. NOUMAIR TABIB - CV 2 one unified multi-brand operations system in all restaurants among different Franchisees.
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