Career Summary: Technical Lead with 12 years of professional experience in a highly pressured environment. Developed and implemented a process to recover the CLS system from a database crash which led to a successful disaster recovery test. Experience in providing estimates for project managers, creating and maintaining documentation and operational procedures, reviewing macro designs, test strategies and implementation plans. Problem investigation and resolution is a big part of my experience while ensuring strict SLA's are met.

Highlights:

• Documentation
• Management
• Microsoft Windows
• Prime
• Technical Lead
• Automation
• Disaster Recovery
• Help Desk
• IBM AIX
• Software