AREAS OF EXPERTISE Leadership and Supervision AGILE/Scrum, Waterfall Project Management Staff Training and Development Business Analysis Quality Assurance/Audit Review Analytical and Problem Solving Skills Conflict Management Process Improvements Program Management (RUP methodology) Training Curriculum Design and Instruction Group Process Facilitation Business Requirement Development (BRD) User Acceptance Testing (UAT) Customer Relationship Management Technical Support Defect Management Data Analysis Software Development Life Cycle (SDLC) User Interface Testing (UI) TECHNOLOGY COMPETENCIES MicroSoft Office Tools- Outlook, Access, Excel, Word, Visio Structured Query Language (SQL) IBM DB2 Joint Application Development (JAD) Learning Management System (LMS) RUMBA Mainframe HP Quality Center - Defect Management AREAS OF EXPERTISE Leadership and Supervision AGILE/Scrum, Waterfall Project Management Staff Training and Development Business Analysis Quality Assurance/Audit Review Analytical and Problem Solving Skills Conflict Management Process Improvements Program Management (RUP methodology) Training Curriculum Design and Instruction Group Process Facilitation Business Requirement Development (BRD) User Acceptance Testing (UAT) Customer Relationship Management Technical Support Defect Management Data Analysis Software Development Life Cycle (SDLC) User Interface Testing (UI) TECHNOLOGY COMPETENCIES MicroSoft Office Tools- Outlook, Access, Excel, Word, Visio Structured Query Language (SQL) IBM DB2 Joint Application Development (JAD) Learning Management System (LMS) RUMBA Mainframe HP Quality Center - Defect Management QUALIFICATIONS Talented business leader, educator, and customer-oriented professional offering more than 15 years of business analysis, project management, customer relations, and training development experience. Manage teams effectively, assist with development of database systems, oversee day-to-day operations, and improve workflow. Apply adult learning and instruction methodologies to develop innovative organizational training programs to enforce superior communication skills, broaden knowledge and increase efficiency. Solutions-oriented with the ability to focus on projects, develop strategies, meet deadlines to consistently exceed both customer and management goals.

Highlights:

• Management
• Audit
• Business Analysis
• Business Analyst
• Business Requirements
• Data Analysis
• ICD-9
• Microsoft Access
• Microsoft Excel
• Rational
• ICD-10