PROFILE I am a professional minded individual with demonstrated expertise in all areas of Customer Service in both the private and public sector. I possess sensible communication skills, both verbal and written in addition to effective problem-solving. Objective for job search would be to obtain a position that utilizes my knowledge of customer service in various industries. Functional areas of expertise include: Customer Service: In bound calling, tracking environment experience. Phone consultation working with internal and external vendors. I have acquired working knowledge of handling customer base needs and expectations. Data Management: Knowledge of various software applications for management and organization of confidential information. Trouble-shooting and coordination of data managements systems. Office Management: Development and management of work teams that is cross-trained and multi - tasking. Trained and managed new employees to help with consistent goals needed to address all customer needs. Knowledge, Skills, and Abilities * Strong communication skills * Demonstrated ability to analyze processes, enact change, and think strategically to achieve business goals. * Ability to successfully manage large groups of people and strong leadership skills. * Ability to create an environment of high trust and high morale.

Highlights:

• Management
• Billing
• Customer Service
• Call Center
• Accounting
• Complaints
• Consulting
• Email
• Insurance
• Inventory