OF ABILITIES Propane industry leader, with ability to run facilities and manage operations effectively. Pro?cient understanding of distribution, fuel industry concepts, practices, and procedures preferred Strong interpersonal aptitude, while building great business relationships & partnerships. Unending customer service focus, with effective con?ict management & exceptional problem solving skills. Experienced leader in Retail stores with sales volume over $25M and 55 employees + Outstanding communication ability, both oral & written along with sound computer skills. Proven track record of exceptional credit collections and keeping receivables to minimum. ACQUIRED EXPERIENCE & PREVIOUS RESPONSIBILITIES Manage a district of approximately with a customer base of 3000, composed of 75% commercial & 25% residential business, along with a work force of 11 employees. Great ability to motivate employees in a challenging and dynamic business environment Experiences including: design and execute service processes including preparing work orders, requisition of parts and instruments, repairs and service work, completion of job folders, production schedules, dispatch activities, route forecasting and preparation and scheduling of work hours. Maintain fuel, distribution and service-related inventory quality compliance and control Been responsible & successful for overseeing/management of the daily distribution and/or service workload, project workforce and material needs to ensure seasonal demand coverage and service Management of the overall ?nancial performance of the store, which includes merchandise sales, credit revenues, expense management and achievement of pro?tability goals.Accountable for customer satisfaction and associate moral with a staff of 20 associates and 6 supervisors. Oversaw the management of $10 million annual Budget and the Financial results of the store, along with the validations of all processes and company programs. Managed over 50 associates and 9 supervisors. Managed over 80 associates and 5 Department Supervisors in a store with a $45M sales budget. Directed all specialty sales departments (Flooring, Décor, Appliances, Kitchens and Millwork) and their Sales Goals, Staf?ng & developing, coaching & training, Merchandising, Operations, Safety, Shrink, Security and HR issues. My successes in these areas have helped position our store for a pro?table year. Managed a 2500 customer base sales and service center with 10 employees for the delivery ?eet marketing, sales, collections, A/R and delivery of gas to commercial, industrial and residential customers within Pennsylvania and northern New Jersey. Consistently met or exceeded sales collection goals, achieving results by providing thorough employee training and hands-on leadership. Attained high levels of productivity from a diverse workforce (drivers, customer service, sales and of?ce support) by creating an example of positive motivation, teamwork and leadership. Achieved ef?ciency and customer satisfaction with precise scheduling, quality service and reliable follow-up. Initiated employee training and team building skill in a turn-over oriented environment. Cited for customer-focused managerial style and exceptional interpersonal skills. Coordinated headquarters credit approval and collections for 360 sales and service center of?ces nationwide and trained ?eld personnel in areas of credit extensions and collection of accounts receivable. Attained substantial improvements in rate of collection and ef?ciency of service centers. Developed strong teaching and public speaking skills by providing individual coaching, group training and seminars at the regional level. Developed in cooperation with Dun & Bradstreet, a credit-scoring model that automated credit extension in ?eld of?ces. Implemented TRW terminals and software in service centers, reducing cost and improving ef?ciency at all levels.

Highlights:

• Sales
• Accounts Receivable
• Customer Service
• Distribution
• Focus
• Management
• Problem Solving
• Problem Solving Skills
• Receivables
• Retail