KEY QUALIFICATIONS AP/AR * Audits * Budgeting * Business Development * Change Management * Client Relations * Consulting CAREER HIGHLIGHTS UnitedHealthcare - Minnetonka, MN 2010 - present Medicare and Retirement - Sales Policy and Oversight Sales Policy Consultant Acted as Interim Department of Insurance consultant researching and addressing inquiries/complaints on agents that come from state insurance departments. Wrote the DOI process guide and trained the new consultant. Assisted with Part C reports - looking over data for accuracy. Updating the Sales Policy and Oversight policies and procedures, keeping them current with Company standards, processes, and the Centers for Medicare and Medicaid Services yearly guideline changes for agent marketing. * Wrote clinical policies and procedures for compliance with CMS audit requirement. Performed policy comparison on polices from a recent business acquisition. * Facilitate the bi-weekly FAQ committee meeting. Create the agenda based on issues received, take notes and follow issues to resolution.

Highlights:

• Medicare
• Management
• Policies and Procedures
• Assessments
• Coding
• Documentation
• FACETS
• Health Insurance Portability And Accountability Act
• HIPAA compliance
• Insurance