SKILL SUMMARY: * Experienced people-leader with marked success in driving positive results and motivating teams of 10-15 Collections Specialist to maximize their potential. * Individual contributor with a strong background in developing and deploying Customer experience enhancements and strategies. * Effective communicator with a proven ability to interact with all levels in the organization through oral or written vehicles. * E-mail/written correspondence to drive home complex points * Encourage one-on-one sessions with peers/reports to deliver and solicit feedback * Host group forums to share best practices and provide timely updates * Excellent negotiator/collaborator with the proven ability to influence wide varieties of people (customers, peers, direct reports, senior leadership, etc.) to achieve a favorable outcome * Seasoned analyst with extensive work interpreting data, identifying key drivers, and utilizing that information to deploy strategies that will improve results. * Quick and willing learner with a thorough knowledge of the Risk Operations Platform, Credit Networks, technical systems, and numerous Risk strategies/processes * Responsible for leading the charge in our late stage collections segment to improve Roll Rate performance for the Phoenix site. * Reducing roll rate provisions to < 50% for eight consecutive months. * Recognized monthly for having the top liquidation and roll rate performance in the network. (2016 and 2017)

Highlights:

• Management
• Fraud
• Quality
• Quality Assurance
• Quality of Service
• Past Due Accounts
• Best Practices
• Leadership
• Networking
• Phoenix