Description
Professional Summary As a Supervisor/Team Lead bringing extensive call center experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Exceptionally capable Computer User Support Specialist with over 20 years practice troubleshooting complex end-user issues. Enthusiastically seeking to bring a vast repertoire software knowledge to a challenging position at a growing technical support team. Software's Microsoft Office Suite, Lotus Notes, Win magic, Go to assist, Remedy, WinZip, Adobe. Also worked with the various company propriety and customized software.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Customer Service Age Well New York | 5/2017 - Present |
| (Confidential) | Assist Project Manager | 3/2016 - Present |
| New York Life Insurance | Supervisor/Team Lead /Helpdesk Analyst | 2/2002 - 12/2015 |
| Mci | Computer Person | 1/1999 - 1/2002 |
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