SUMMARY OF QUALIFICATIONS Over 20 years performing PC hardware/software help desk support and call center support (high volume). Experience working in fast paced and rapidly changing environments. Assistant Project Management experience Excellent customer service and problem resolution skills Strong background in Staging and deployments, Experience with Microsoft Office Suite 2013, 365 and earlier, Outlook, Lotus Notes, Windows Vista, XP, Windows 7, Windows 8 and Windows 10, Active Directory, Access Database design, Excel formulas, data manipulation, and query building.

Highlights:

• Software
• CIS (Ibm Customr Info Sys)
• Clubs
• Management
• Project Management
• Project Manager
• Remedy
• Help Desk Support
• Support
• Technical Support
• Help Desk, Desk Side, Data Manipulation