Description
Summary of Qualifications Body Shop Manager/ Owner * Expanded shop market share through proper management of resources, customer service and improvements in work conditions * Improved profitability 18% through the charting of spending and inefficiency in the repair process and removing ineffective processes * Improved shop flow to enable more work accomplished with current resources * Improved Technician efficiency from an average of 103% to 136% by tracking technician metrics and managing workflow to best utilize technician skills * Established additional direct repair relationships with MetLife, Liberty Mutual, and others * Reestablished closer working relationships with Progressive, Farmers and American Family Insurance Dialysis Specialist/Technician * Highly skilled in both clinical and technical hemodialysis applications with 20 years of experience * Effective organizer with strong ability to multitask * Excellent people skills with the ability to communicate at all organizational levels * Confident and articulate public speaker * Dedicated to providing quality of service and delivering excellence in performance * Ability to work efficiently and effectively under stress and maintain high level of quality
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