Description
SUMMARY Information Technology (IT) Lead Technical Document Writer and Editor with expertise in Business Process Management (BPM), ISO/IEC 27001 - Information Security Management (ISM), Information Technology Infrastructure Library (ITIL), Quality Management Systems (QMS), and Lean Six Sigma (LSS). Proven ability to work with subject matter experts (SMEs) to create the required work instructions and process and procedure documents that become part of the Knowledge Management database. * Understanding of hardware, software, networking, networked servers, and databases. * Experienced in performing process flow analysis and identifying obstacles, including working with the SMEs and Stakeholders to document process improvements. Clearance with SSBI
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