Professional Summary * 8 years of experience in Project management, Production support and Customer Service. * Experience in creating project plans, forecasts, budgeting requirements and post project implementation reviews with the help of project management tools like SharePoint, ServiceNow and MS Project. * Ability to collaborate with external and internal Customers and facilitating decision making in complex situations. * Hands on experience in Agile and Waterfall methodologies. * Experience in collaborating with the offshore teams. * Expertise on Windows Server Administration (Windows 2000, 2003/R2 & 2008/R2). * Extensive work on SCOM 2007 Server, MS SQL 2008 and Reporting Services. * Have 3 years of experience working in a Microsoft command center handling all Windows Server related issues. * Proficient with Office 365 suite, SharePoint, OneNote and Outlook. * Proficient in proposing project plans in MS Visio. * Dedicated & innovative team player/builder with exceptional leadership, organizational and interpersonal skills.

Highlights:

• Management
• Project Management
• Information Technology
• Microsoft
• Project Manager
• Support
• Systems Engineer
• Technical Support
• Troubleshooting
• Agile