Profile Recent graduate of occupational therapy program that required completion of two full-time 12-week occupational therapy Level II fieldwork placements. Additional experience in massage therapy. 15+ years of customer service management and business analysis in Individual Disability Insurance industry. Accustomed to maintaining confidentiality. Analytic, organized, able to set priorities and goals for self and others, excellent communication skills: oral, written, listening, computer. Proven time-management skills, balanced full-time degree program and Client Service Manager position. Easily develops rapport with clients/customers/ patients. Skills Summary Able to interpret complex verbal and written instructions Empathetic and patient Excel in analyzing and monitoring processes Culturally aware Observant, meticulously detail oriented Excellent customer service skills CPR Certified Completed NCCDP Alzheimer's and Dementia Care Seminar

Highlights:

• Services
• Business Analysis
• Business Analyst
• Therapy
• customer service skills
• Customer Service
• Financial Services
• certified occupational therapy assistant