CAREER SUMMARY Results-Oriented. Analytical. Strategic Thinker. Leader. 20+ years of targeted success in call center management, program management, and vendor management. Continued success in working hard every day to protect venue within small and large organizations supporting both internal and external vendors. I believe in personal development and leadership advancement.

Highlights:

• AT&T
• Management
• Account Manager
• Back Office
• Order Processing
• Process Improvements
• Product Design
• Technical Writing
• Call Center
• Call Center Management