Description
Qualifications Profile Top-performing, challenge-driven, and detail-oriented professional, offering comprehensive experience in diverse business and operational aspects of food and beverage management. Equipped with strong knowledge of product preparation and delivery as well as restaurant maintenance. Armed with strong adeptness and proven success in all aspects of hotel operations, sales and marketing, food and beverage, result orientated, and dedicated leader with a proven ability to achieve goals in a number of hotel environments with focus on guest, staff, and ownership satisfaction, fully committed to a "lead by example" work ethic. Articulate communicator bilingual in English and Spanish. Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint). Functional Skills with Experience Food Service Management * Displayed expertise in ensuring the quality of food, cooling logs, and line checks, production list, and sanitation of the entire building. * Maintained strict compliance of all areas of operation with company standards which included product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members * Guaranteed the delivery of highest quality products and services to each customer * Responsible for the day to day operations of the hotel rooms responsible in ensuring quality guest service in alignment with company guidelines. * Directed the entire front office, housekeeping, and food and beverage operations along with sales and marketing procedures. * Negotiated contracts with vendors Sales Maximization * Performed cold calling while working closely with the event sales manager in planning events and bookings. * Played an integral role in formulating effective business strategies and enhancing available customer sales, marketing tools, as well as in launching products. * Slashed payroll/benefits administration cost 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. Interpersonal and Collaborative Management * Collaborated with the event sales manager in overseeing current events as well as booked events for next week. * Established and cultured positive working environment with different professionals. * Promoted team building environment to drive sales and profitability, while providing leadership and inspiring associates to achieve goals. Leadership and Staff Development * Effectively functioned with the Store Opening Team, responsible for guiding and mentoring new restaurant staff while traveling throughout Hawaii and Continental U.S. * Developed a successful team through open communication and training excellence. * Assumed full accountability in handling staff schedule and setting goals by giving recognition to member with highest sales. Customer Relations * Spearheaded a team to achieve company goals through superior customer service. * Fostered and cultivated business relationships with existing clients by building rapport and providing quality services. with Accomplishments
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