Experienced with writing functional and business requirements. * Conducted end user training, education and documentation as required. Defined specifications of business analyst procedures and reporting schedule. * CRM - Established and maintained relationships with business stakeholders / site users. Administrative Assistant 10/2009 - 03/2012 Experienced with writing functional and business requirements. * Partnered with project manager to ensure business requirements were met prior to project closure. Level 2 support provided to new analysts in training. Areas developed for training were in site use and ways to provide first-level support for Order Management System. * CRM - Supported call center overflow until close of project, expediting orders when necessary to fulfill contractual obligations. Administrative Assistant (Contract) 05/2005 - 12/2007 EPSI/GSK Philadelphia, PA * Managed calendars and meetings * Updated documents as required using MS Office i.e., Word, Excel and PowerPoint * Arranged travel domestic/international that included air and ground transportation * Made hotel reservations and negotiated pricing with previously acquired incentives * Coordinated meetings that included meals and AV equipment set-up

Highlights:

• Microsoft Office
• Microsoft PowerPoint
• Administrative Tasks
• Customer Relationship Management
• Logistics
• Business Requirements
• Documentation
• CRM