Occupation:Application Support |
Location:Somerset, NJ |
Education Level:High School/GED |
Will Relocate:YES |
Description
Profile Technical professional with more than 20 years experience in both computer /network installations, preventative maintenance and repair and developing effective recovery infrastructure solutions. Proven ability to troubleshoot, resolve issues and develop knowledge resources to increase uptime and restoration of services. Proven ability to develop scalable solutions based on hands-on experience and savvy ability to anticipate customer expansion needs and solve critical problems expediently and effectively during crisis situations. Served as the liaison between customers, sales personnel and operational staff to effectively communicate the needs of the customer according to agreed upon configuration plans. Highly recognized for providing excellent customer service receiving the Employee of the Year Award and more than 30 "ACES" Advancing the Cause for Excellent Service Award, monthly recognition for providing outstanding customer service. Experienced with Audio and Visual technology ( including video conferencing). * Has worked with various ticket logging software including ServiceNow Experienced with Audio and Visual technology ( including video conferencing). Experienced with Microsoft System Center Communication Manager (SCCM). * Execution WindowsVista to Windows7 conversion for executive and end users. * Telephony/Mobile phone set up and configuration. Home Responsible for support execution and testing of customer Business Continuity Plan (s). Project Manager for complete datacenter plan and installation. Supervised all desktop migrations and installations. Nortel Networks phone system moves, adds and changes. AS/400 System administrator. Liason to system programming staff. Configuration of Cisco routers and switches for production. Telephony /Mobile phone configurations. Telephone based remote support. 545 - 8290 * Mobile (732) 253-2264
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