SUMMARY * Collections Leader and results driven producer, who promotes an environment of teamwork, accountability, transparency, open communication, and individual goal attainment for all associates. * Highly reliable and exceptional data handler, capable of building advanced custom queries, automated stored procedures, robust standard reporting and immediate ad-hoc reporting. * Expert Administrator over Call Center Operations, IVR and all aspects of Dialer Administration with focus on key performance indicators, contact center strategy, outbound tactics, portfolio coverage, call list penetration and reporting. * Worked with multiple predictive dialers including Aspect, Concerto, Davox, Five/9 and Genesys.

Highlights:

• Asset Management
• Management
• Call Center
• Collection
• Computer Telephony Integration
• Computer Telephony Integration (CTI)
• Integrate
• Interactive Voice Response
• Scheduling
• Accounting