SUMMARY Hands on results oriented manager with 20 years IT Operations and service delivery experience. Proven ability to successfully manage multiple teams spread around the world. Customer focused with a strong sense of urgency to get issues resolved in a timely manner. Possessing broad experience in: Customer Support, IT Security, IT Purchasing, Vendor Management, Project Management, Quality Assurance Testing, Operations, Administration and Maintenance procedures. Excellent Customer Support skills, organization skills, administrative skills and focuses on attention to detail, without losing site of the goal to deliver high quality support in a timely manner. TECHNICAL KNOWLEDGE

Highlights:

• Management
• Lotus
• Lotus Notes
• Desktop Computer
• Security
• Services
• Inventory
• Network Services
• Networking
• Quality