PROFESSIONAL SUMMARY High-performing and well-practiced senior-level professional. Highly charismatic leader who has the ability to develop great relationships and effectively communicate at all levels. Strong interpersonal skills. Ability to work well with managers, directors, a diverse department, and a variety of internal and external customers. Ability to handle multiple competing tasks with ease and enthusiasm. Outgoing and confident personality during interactions with customers, co-workers, and business partners. Versatile leader, motivating and mentoring team members to achieve excellence in accordance with deadlines, organizational policies and strategic goals. Project Management Experience * Managed full project cycle * Vendor Engagement * Team Coordination * Customer/Client Service * Management & Supervision * De-Escalation/Issues * Needs Assessments * Budget Development Resolution * Develop Policies & * Agile Methodologies-SCRUM * Leadership/Training Procedures * Asset Management * Office Management P ROFESSIONAL EXPERIENCE QiSOFT Savannah, GA 2016 - 2017 Senior Customer Service Manager (Company moved to Raleigh) Managed new customer projects from development through completion. Created customer proposals, monitored project budgets, and coordinated with accounting for accurate customer billing. Managed support team to ensure efficient and quality management of helpdesk/support/customer inquiries. Developed new company policies and procedures to expedite customer requests and increase profitability. Experienced in Agile and SCRUM methodologies to conduct sprint planning, daily scrum, review and release meetings.

Highlights:

• Lotus Notes
• Microsoft Windows
• Documentation
• Policies and Procedures
• Project Management
• Security
• Systems Security
• ? Needs Assessments
• Vendor Engagement
• Team Coordination
• ? Office Management
• Asset Management
• Agile Methodologies-SCRUM
• De-Escalation/Issues Resolution
• Customer/Client Service