Accomplishments Mastered 2016 Information Security: Social Engineering Training Mastered 2016 Outbound Call Compliance Mastered 2016 Preventing Workplace Harassment Mastered 2016 Preventing Workplace Violence Toastmasters 2016 Focused and dedicated leader with a manage execution superior leadership and also worked on special projects such as training representatives to provide world class customer service, provide input for new process and procedures and build relationships with team. I am able to resolve complex issues, accounts and listen effectively.

Highlights:

• Insurance
• Co-Pays
• Compliance
• Credit Card
• Customer Service
• Emergency Room
• Engineering
• ER
• Information Requests
• Information Security