Description
Familiarity with Salesforce. * Coordinate with rollout specialists, designers, instructors and subject-matter experts to ensure documentation is accurate * Understand complex information and transform it into understandable documents and guides. * Analyze learning management systems to identify needs for additional documentation * Update knowledge library * Create B2B communications and materials * Manage multiple projects with competing priorities * Utilize a variety of web-conferencing applications, including WebEx, Skype for Business, Zoom and other online meeting tools * Apply strong problem-solving skills to design customized solutions * Utilize excellent writing and interpersonal skills * Develop e-learning and web-based instruction * Write blog posts
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