Summary: Over 18 years of experience in the High Technology and Business industry as a Technical Global Support and Management Specialist, working with numerous companies and strategic partners to achieve outstanding customer solutions and maintain excellent rapport with clients. Excellent communication skills coupled with technical excellence - a talented technical support strategist who excels in understanding what it takes to keep his customers satisfied and consistently exhibiting expert problem solving skills. Areas of expertise: Storage arrays, SAN, TCP/IP, DNS, Virtualization, Deployments, Cloud SaaS, NAS, AWS, Excel, Data Security Encryption/Access Control, Project planning, Customer Accounts management, Solid facilitating problem solving skills. Salesforce.com, Zendesk, Veritas Storage Foundation & Cluster Server, Unix, Red-Hat Linux, Solaris and Windows. Bilingual and highly experienced in Global Technical Support, planning, and implementation of customer system software. Provide customers training.

Highlights:

• Accenture FOUNDATION
• Infrastructure
• Integrate
• Microsoft Windows
• Support
• System Integration
• Technical Support
• Veritas
• IBM
• Unix