Description
SUMMARY Results-driven professional with a proven record of accomplishment. 20+ years of strategic, operational performance through process design, integration, and implementation of core programs. Highly focused, self-driven and can effectively initiate opportunities and link them to appropriate services offered. Strong written and verbal communication skills. Possess interpersonal relations necessary to service major accounts. Extensive knowledge in Information Technology services. Strong sense of priority and accuracy able to work in a dynamic atmosphere. Skilled at negotiating and attaining desired results. Implemented complex integrations between Enterprise applications such as HP IT Service Manager, SAP, Identity Management and BMC Remedy. CAREER HIGHLIGHTS * Highly proficient in IT Service Management products including Service Catalog, Incident management, Change management Problem management and Configuration management * Lean Six Sigma Green Belt certified * Knowledge of NERC CIP standards, SOX, HIPPA, and other mandated regulatory requirements * Team leadership experience working with key client stakeholders, senior IT Leaders, solution architects, IT staff, and third party vendors * Strong technical knowledge with experience in all phases of the systems development life cycle with the ability to convey complex technical concepts to non-technical individuals
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