& Notable Contributions • Directed and implemented change management and marketing strategies that increased overall sales and productivity. • Directed annual budgeting and planning process for organization. • Grew sales 25% annually and improved brand awareness through the implementation of effective prospecting and networking plans, successful marketing strategies, and high standards of customer service. • Delivered superior customer satisfaction and achievement ratings by implementing customer satisfaction metrics. • Boosted customer spending by 25% by implementing hiring standards to ensure onboarding of expert contractors and vendors and sales representatives. • Reduced task times, improved efficiency and increased accuracy by reorganizing company processes and work flows. • Formulated and defined systems scope and objectives for complex financial business systems. • Developed recommendations to improve processes flow. • Internal liaison among stakeholders to elicit, analyze, document, communicate and validate business and system requirements. • Evaluated complex business processes utilizing a risk-based approach, and provided the greatest value to our internal clients. • Reviewed and analyzed new, proposed, and revised commission calculations and procedures in order to interpret their accuracy and determine their revenue impact. • Prepared reports to management defining problem, evolution and possible solution. • Examined records to ensure recording of transactions are in compliance with company policies and regulations. • Evaluated financial and information systems, recommending controls to ensure system reliability and data integrity. • Analyzed problems in terms of contractual interpretations conceptualized and defined problem.

Highlights:

• Infrastructure
• Budgeting
• Change Management
• Consulting
• Customer Service
• Leadership
• Microsoft Change Management
• Networking
• Management
• Project Management