PROFILE Quality-focused and performance-driven Hospitality Professional. Award-winning career, distinguished by diverse experiences, coupled with strong qualifications and competency in providing strategic direction to management teams and employees. Acknowledged as dedicated and hands-on entrepreneur. Highly adept at utilizing out-of-the-box approaches to formulate strategies and solutions as well as establish first-class service and food-quality standards, ultimately increasing productivity, reducing costs, optimizing profitability, and expanding and securing customer base. Skilled at motivating and leading individuals and groups to deliver peak performance toward attainment of organizational goals and objectives. * Overall Jillian's Entertainment, Charlotte, NC * Opened, managed and directed several units, oversaw 70, 000 square foot operation with $12m in annual revenue, 18 salaried staff, over 200 hourly staff. responsibility for day to day operations for fine dining cruise annual revenue of $8m 30 salaried staff over 200 hourly employees. Designed and implemented operational standards led food and beverage programs coordinated a large group sales staff.

Highlights:

• Entertainment
• Planning
• Quality
• Quality Assurance
• Quality Control
• Strategic Planning
• Operational Excellence
• Management