Description
Professional summary Software QA Lead with 10+ years of experience in testing various insurance, Finance Services-Payments, trade and PeopleSoft domain applications. Have vast experience in test estimation, test strategy, test plans, developing test scenarios and test cases, test execution, defect reporting, test summary, coordinating with offshore subordinates and customer-relationship. * Expertise in Functional & Integration testing of web based-GUI, Mainframe, database & Client/Server applications, mobile based applications. * ASTQB certified professional with In-depth knowledge in STLC & software quality process. Good Understanding of SDLC and STLC model. * Exceptional Ability to effectively prioritize multiple tasks and handle offshore teams to meet aggressive deadlines. * Successfully lead the testing teams across different projects having direct interaction with clients with a flexible attitude and positive approach. * Experienced in reviewing and understanding of business, functional specifications to testing requirements, detailed documentation of test plans, test cases/test scripts, and test reports. * Involved in optimizing the test cases in reducing the effort spent in Test Execution. * Involved in creating test scripts and executing it with Selenium java-Automation. * Involved in manual accessibility testing with the tools such as Screen readers, Screen magnifiers, Keyboard shortcuts, color contrast analyser, browser zoom, Contrast settings. * Involved in ETL testing (developed using IBM Datastage) with SQL, Beyond compare and Excel VLOOKUP. * Involved and coordinated with developers in BI tools reporting with COgnos. * Experienced in preparing/reviewing the test scenarios and test cases evidences for the various enhancements and defect fixes requested by the Business across different projects. * Execution of Test cases/Scripts to obtain the Objective and goals. * Fair knowledge on CMS and WCMS.Fair knowledge on API testing using SOAP UI. * Have resolved several issues that existed while testing Projects and in Production environments. Have done several root cause analysis. * Experienced in converting system processes, functionality and requirements into test plan. * Involved in data mapping, conversion, integrity with the database and data migration testing. Experienced in Test data Management. * Good experience with analyzing, resolving organizational problems. * Project status reporting and coordination to meet deadlines. * Extensive knowledge in Batch jobs and JCL. Analyze the batch job results daily as part of defect prevention plan. Experienced with Agile model of testing and handling Scrum meetings. * Expertise in testing tools like HP Quality Center, HP ALM, Rational Team Concert, Borland Star team, JIRA, TSO - ISPF & SPUFI, test director, WinRunner, Selenium, SQL Query, MS Office Applications. * Mentor and guide junior resources in creating preparing test plan, Test Scenarios, Test execution, Reports on execution. * Expertise in giving Knowledge Transfer sessions to the team members about the business concepts to make the team understand and being a key resource to the project. * Involved in Adhoc/Sanity testing and functional testing as part of Test data set up and also involved in defect management. * Involved in Regression Testing, End to end testing and Database testing. * Coordinating with multiple areas and applications and ensuring system- Integration testing is performed and meets the Business testing needs. * Interacts with Business and SME's to understand and facilitate Business Acceptance testing and Production validation. * Highly Qualified with HP ALM and Rational Team concert. * Developed documentation related to Problems and given several training to the Junior testers. * Involved in Test Signoff, Pre-Production/Production Validation and Obtained QA approvals from various stakeholders. * Involved in SOX testing and documentation of the same. * Strong Knowledge in Testing Process, Metrics reporting & Risk Management, change management, incident management, Service-level management, Problem management . * Main Focus is on Quality, customer satisfaction and optimal utilization of resources. * Outstanding analytical, decision-making, problem solving and management skills with the ability to organize activities in fast-paced team environment. * Passionate innovator, creator, collaborator and expecting for challenge. * Effective communication & interpersonal skills and Presentation skill for coordination with globally located teams, Team building, Good Team player. Experienced with AQI (Application Quality Index) techniques and have designed for the Disability Projects. * Fair Knowledge on TDD and BDD Experienced with Accessibility requirements testing (WCAG2.0) for 3years. SKILLS SUMMARY Languages / Database COBOL, C, C++, Java, HTML, XHTML, ASP, JavaScript, CSS, XML, XSL, VBScript, DB2 Project Summary CLIENTS: * SMARTXOFT SOLUTIONS - leading Web and mobile app development Company in India, delivering world class website design 2. USAA (UNITED SERVICES AUTOMOBILE ASSOCIATION - Leading Insurance, BANK and INvestment provider FOR MILITARY in US) 3. Metlife Client1: SMARTXOFT SOLUTIONS - leading Web and mobile app development Company in India, delivering world class website design ProjectS: RKV SChool, RKG PRODUCT, EVERBEST FURNISHING, AKT SCHOOL ROLES AND RESPONSIBILITIES IN THE PROJECT: Role-Test/Project UAT Coordinator * Responsible for testing the Web design and ensure the design meets the Quality * Acted as a Liasion between the Company and Clients for several projects. * Responsible for Gathering business requirements, testing and User Acceptance Coordination. * Involved in Mentoring and training the users on the web design and how to use the system to gather the information. * Involved in Several Presentation with different clients. * Being tester, have designed and executed several test cases and prepared test summary report. * Actively participated in System, Application integration testing, Marketing the company and User acceptance Coordination. * DURATION OF THE PROJECT: Apr 2014 - Sep 2015- India, Coimbatore Client2: USAA - (UNITED SERVICES AUTOMOBILE ASSOCIATION - Leading Insurance, BANK and INvestment provider FOR MILITARY in US) Project1: E-Procurement: ROLES AND RESPONSIBILITIES IN THE PROJECT: * Role -Test Lead role * Onsite QA test lead responsible for End-End Test Management. Involved in all the phases of STLC. * Set expectations with the project stakeholders on the QA process, timelines, system test entry/exit criteria, defect prioritization and defect management process * Responsible for Conducting the requirement gathering, Creating test scenarios, test data, test matrices for the web based, application. Involved in analyzing the test data and executing various scenarios for different kinds of data. Responsible for Functional testing, Regression testing. * Played a key role and took the responsibility to guide the team to explore critical business functionalities * My responsibility would include analyzing requirements and ensuring if all the scenarios are tested with checking against oracle databases. * My responsibility would also be co-ordination for Production validation and support during the production release weeks. * Played key role in coordinating with clients to meet the business requirements. * My responsibility would include managing the testing workbook to ensure if standards are met for the testing. * Took complete ownership for testing as Test lead for the Project. Business was testing the Product, but it was completely done under my control. * Conducted Defect meetings & Collaborated with developers & business team to assist in defect resolution. * Test signoff, production validation (UAT) and obtained QA approvals from various stake holders. DURATION OF THE PROJECT: July 2009 - Feb 2010 Project2: Insurance-Maintenance and Production support testing ROLES AND RESPONSIBILITIES IN THE PROJECT: * Role -Started as Tester and became Test Lead then Played Team-Lead role * Played the role of an onsite coordinator for a 5 member offshore team and 2 member onsite team. * Responsible for reviewing test scenarios, test data, test matrices for the web based, Mainframe based, DB2 based application, created by peers. Involved in analyzing the test data and executing various scenarios for different kinds of data. Responsible for Functional testing, Regression testing and accessibility testing. * Involved in complete STLC Process. * Played a key role and took the responsibility to guide the team to explore critical business functionalities. * Involved in Web accessibility testing for the USAA banking for Life applications. * My responsibility includes co-ordination for Production validation * Played key role in coordinating with clients and developers to meet the business requirements. * Analyzing the batch errors daily and maintain the batch resolution given by developers. * Reported defects through HP-ALM and task tracking/reporting through RTC * Involved in Hiring a new resource for Life/Auto Team and mentoring them to get to the speed. * Acted as Liasion between Developers, Client, business team and offshore team. * Prepare the Defect prevention plan for the project to prevent the defects that are caused due to the assumptions, misunderstanding, and communication gap and also for Audits. * Prepared the AQI tool and implement it for the Project to find the stability of the application. * Acted as Single Point of contact from Cognizant in Life/Auto insurance area. * Conducted Monthly meetings with Customer management for providing delivery updates, onsite/offshore model updates, issues/challenges & points for management attention. * Conducted Weekly meetings with offshore testing team to talk about project updates, trainings, leave plans & issues/challenges & solutions * Conducted Quarterly video conferencing to meet cognizant & USAA onsite team with offshore team & management to introduce new team members and to share key delivery updates and value vectors. * Resolved delivery issues and escalations on time with customer. Maintained long term relationship with customers and created training plans based on the future project needs. * Conducted Defect meetings & Collaborated with developers & business team to assist in defect resolution. * Responsible for ETL testing (developed using IBM datastage) the Annuity and Life data movements from Mainframe dataset to target IBM DB2 data warehouse. Used the SQL, Excel Vlookup and Beyond Compare. * Responsible and Coordinated with the developers in Reporting of BI tools. * Test signoff, production validation (UAT) and obtained QA approvals from various stake holders. DURATION OF THE PROJECT: May 2007 - Apr 2013-San Antonio, Texas-United states and India, Chennai Project2: Insurance-ILOG testing ROLES AND RESPONSIBILITIES IN THE PROJECT: * Played the role of Tester and then Test Lead for the project. * Prepared the traceability Matrix. Prepared test scripts and test data with QTP tool * Reviewed the test cases done by Offshore and given the review comments * Executed the test cases using QTP and logged the defects in Star team * Estimated for the Project and Reusable scripts. * I am considered to be SME for the Front office application in testing area. DURATION OF THE PROJECT: May 2007 - Apr 2013-San Antonio, Texas-United states CLIENT2: METLIFE - Disability Insurance-QC, DPA, UAT MetLife - Disability Insurance-QC ROLES AND RESPONSIBILITIES IN THE PROJECT: * Acted as Tester and then became Test Lead. * Responsible for Creating test scenarios, test data, test matrices for the web based application, Mainframe application. Involved in analyzing the test data and executing various scenarios for different kinds of data. * Responsible for Functional testing, Regression testing, defect tracking and reporting the bugs from Quality Center. * Responsible for analyzing the requirements and providing KT to team members. * Acted as Key Liaison between Onsite and Offshore members. * Involved in Proficient documentation for SOX Project. * Executing the scenarios for the anti-claim Fraud processing in tables. * Working on the EDI claims process. DURATION OF THE PROJECT: Jan 2005 - Sep 2005 India MetLife-DPA ROLES AND RESPONSIBILITIES IN THE PROJECT: * Role as Module Lead * Understanding the business requirements from business use cases and related documents * Making Offshore to work on the test cases, test data and raising clarification * Preparation of System Test Execution plan * My Responsibility also involves UI testing, Functional testing, Regression testing, Logging the defects in Quality Center and preparing the reports based on the defects * Reviewing the team member's work to meet the expectations. * My responsibility involves Adhoc testing and Experience/Exploratory based testing with error guessing standards. * Acted as the Co-coordinator between Onsite and Offshore resources. * Logging defects identified, in Quality Center and tracking the defects till closure. * Worked with the Win-Runner scripts for the claim process execution. * Awarded with Individual excellence performer for my performance in DPA * Awarded Star of the month DURATION OF THE PROJECT: Sep 2005 - July 2006 India MetLife-Disability UAT ROLES AND RESPONSIBILITIES IN THE PROJECT: * Role as Team Lead * Worked towards Management skills, almost controlled the team members to work towards the execution, have reviewed their test cases and given the review comments. * Had allocated tasks to the resources while working in Disability-UAT. Acted as a key resource in Disability-UAT * Have given KT to the team members on business view and in turn gained more knowledge from the team members. * Have written scenarios and test cases for the Client specific projects (Verizon wireless, Verizon Communications, BAC-MBNA merger, Verizon Business), AD projects like FMLA-Project1, MetLink- Disability 6.3. * Have also executed test cases for E-cobol project. Have estimated the scenario count, test case count, time taken to execute the test cases. * My responsibility involved in estimation, test data reusability analysis and Sanity testing. * I was awarded the star of the Project for managing and working efficiently in the project. DURATION OF THE PROJECT: August 2006 - April 2007 India
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