Description
Career Highlights Successfully delivered services globally for the Oracle Virtual Storage Solutions, Enterprise Tape Drives, various Library products, and Enterprise Storage Software & Backup Software Solutions products. Significantly improved customer satisfaction scores in the Open System SAN & Solutions product line, and ultimately reduced the number of critical situations and management escalations. Consolidated the StorageTek Tier 3 Open System SAN, Software and Solutions teams into one organization, and implemented a fully staffed 24x7 operation without additional resources. Relocated the Tier 3 SAN technical support operation 3 months ahead of schedule, with zero interruption of service, and under the allocated expense budget.
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