PROFESSIONAL SUMMARY Developed, tested, and implemented call center applications Managed staff and provided guidance and support Lead effort for data center server consolidations globally Lead server and storage refreshes with business, operations, technical teams, and vendors Presented Bi-weekly Sponsor presentations to Sr. Management on Commitment Pack Initiatives Compiled Weekly Headlines to all technology heads Implemented Security and Network standards across the Enterprise Created department SharePoint sites and trained department leads Implemented Proof of Concept environments for Infrastructure Engineering and the Business Created central repositories for managing all IT requests for hardware, software, and resources Worked with Business Leads on Disaster Recovery testing and validation Implemented, upgraded, refreshed bank technologies and workflows

Highlights:

• Management
• Project Management
• Documentation
• Help Desk
• Project Manager
• Security
• Troubleshooting
• Applications
• Business Intelligence
• Call Center
• Networking