Description
QUALIFICATIONS SUMMARY: I am a proud US Army Veteran with 15+ years of success leading IT support operations for Pharmaceutical industry customers. Highly competent and accomplished IT professional adept at directing delivery of IT services within large-scale enterprise environments motivational and performance-driven leader, skilled at building peak-performing teams, maintaining business-critical applications and systems, and implementing best practices in customer service and technical support. Flexible and adaptive proven to excel under pressure while consistently meeting service level agreements (SLA). Articulate communicator with interpersonal, problem solving, and negotiation skills critical to forming and maintaining strong customer relationships.
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