Professional Summary: * 16 years as an accomplished, resourceful and driven professional with a comprehensive project management background. * Strong project manager that achieves results by applying a unique blend of business and technical knowledge to architecture software solutions. * Strong understanding of Implementation planning * Over 10 years' experience in IT implementation life cycle including project planning, change management, development management, quality assurance and implementation. * Confidently organize and direct project to successful deployment while remaining flexible to changing business needs. * Extensive experience working with remote and offshore staff, vendors and 3rd party integrators. * Experience with large, complex multisite projects domestic and internationally * Excellent leadership skills in managing complex, large scale projects bringing together the various individuals and tracks of activity into one cohesive plan, allowing the whole project to move forward on-time and on-budget. * Finished 2016 closing 127 projects bringing in 2.63 million in revenue. * Successful implementation of Agile, Waterfall & SCRUM methodology with geographically distributed teams * Managed the implementation team to maximize performance and deliver expected revenue goals. Oversee the professional development, education, and scheduling of the implementation consultants assigned to my team.

Highlights:

• Management
• Project Management
• Voice
• Call Center
• Change Management
• Computer Telephony Integration (CTI)
• Information Technology
• Leadership
• Microsoft
• Microsoft Change Management