Professional Summary: * Complete understanding of SDLC models as well as expert knowledge of SCRUM/Agile methodologies * Independently initiate, identified and coordinate the analysis of clients' needs in the project. And work with technical and business teams to gather requirements and specifications * Follow the Service Management processes guideline and address all incidents and SLAs, Acts as a liaison between business clients and technical staff throughout the SDLC * Constant support for web based application-Sitefinity content update, documentation, creating templates, pages and troubleshooting * Support to troubleshoot web based applications and resolve application problems escalated by client/users * Write specification documents for requirements, including primary, alternate flows, and error flows * Resolving urgent and immediate requests by various users in a vibrant and demanding environment * Create documentation on recommending SEO/marketing related best practices and provide the details on client engagements. Generate standard reports and dashboards

Highlights:

• Business Analysis
• Business Analyst
• Business Requirements
• Marketing Management
• Use Case Diagrams
• Use Cases
• Agile
• Applications
• Best Practices
• Cms