Description
Summary of Qualifications Extensive background in management, customer relations, hospitality, sales & marketing spanning over 25 years. locations * Oversee day-to-day operations and direct activities of employees including customer service, transaction processing, and cash handling procedures. * Establish and implement daily, weekly, and monthly goals to meet/exceed all store financial goals. * Solicit customers and potential customers to use products and service. Complete transactions and maintain customer accounts following CISSP and in compliance with all state, federal, and local laws and regulations. * Complete daily, weekly, and monthly audits. * Resolve and document accounting, auditing, legal and customer service issues by working with appropriate Support Center departments. * Recruit, hire, and train CSRs and ASMs to ensure store is staffed for maximum customer service and store efficiency. Coach and develop in accordance with career development plans. Administer progressive discipline and action plans as needed. Accomplishments: * Increased gross revenue 119% to budget in the first quarter assigned to store. Consistently met goals, grew accounts and fees year over year. Brought controllable income to 120% over budget within the first quarter assigned to store. providing ground transportation the railroad industry. * Establish and promote customer service relations by having weekly detailed discussions involving operations performance and pertinent issues with various railroad officials. * Support team building by recruiting and training to properly staff safe efficient courteous drivers within the framework of a well-established schedule supporting overall operations providing superior quality service timely transportation and reducing accidents and injuries to co-workers and customers. * Provide leadership by monitoring and measuring the performance of drivers by conducting safety training coordinating monthly safety meetings and managing driver behavior by coaching and counseling. Manage fleet maintenance appearance and availability. * Maintain a minimum 96.5% aggregate on-time performance for all railroads while minimizing sub-contractor usage to less than 1%. and Training Health Unit Coordinator Certification
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