Qualifications Profile Multifaceted, success-driven, and top-performing professional, offering hands-on experience in operations management, business development, and project oversight to fully utilize well-honed skills and expertise within diverse industries. Known as strategic manager and effective leader with strong ability to integrate innovative concepts and ideas develop innovative and cost-effective solutions and spearhead high-caliber teams to successfully achieve set-forth goals and company growth. Articulate communicator able to establish great rapport and work closely with various individuals at all levels. Career Highlights: * Slashed costs and achieved monthly average savings of $10,742 in HSVA and $6,872 in GADA by leading the launch of a quality-driven management (QDM) at both locations * Applied strategic leadership to 4 managers and 144 employees, which resulted to 7% productivity goals yearly * Successfully achieved year-over-year positive results by facilitating safety meetings, maintaining written and verbal communication, and conducting coaching to ensure that Safety standards were met Operations Manager, BHMA / ANBA ( Irondale / Anniston, AL Apr 2010 - Mar 2016 * Made use of operations scheduler to manage overtime and staffing, as well as delivered first-rate customer service while meeting productivity goals consistently * Took charge of auditing the quality and legal compliance of the station through Archer, a control self-monitoring system * Recruited external and internal candidates while verifying timely completion of all training and DOT items * Led the Safety Continuous Improvement Team (SCIT) for the station including facilitation of monthly meetings and documentation and posting of SCIT meeting notes * Presented safety topics during morning meetings conducted safety audits and documented quarterly facility observation through SCIT members * Functioned as facilitator of advanced management (AIM) programs and employee development, enabling promotion of six direct reports into management * Executed monitoring and delivery of positive and negative feedbacks to employees for performance through performance reviews, online counseling/compliments, Bravo Zulu's, performance and warning letters * Facilitated cross-training for employees within the district Career Highlights: * Maintained service protection for customers, resulting to distinction as the best service in the River District for fiscal years 2014, 2015, and 2016 (FY14, FY15, FY16) * Significantly surpassed budget for FY16 and FY15, while achieving productive goals through implementation of engineering plan * Made substantial contribution in leading QDM for BHMA Dex3 WDLs, exceeding corporate goal of 500 and attained 542 for FY15 against 429 for FY14 Courier, BHMA ( Irondale, AL Nov 2003-Apr 2010 * Acted as the primary dangerous good (DG) and international specialist for the project management (PM) operations, ensuring timely delivery and pickup of customer packages * Ensured on-time delivery and PM full-time equivalent (FTE) goals achievement as the lead of PM operations in the presence and absence of management for more than five years * Functioned as an accomplished courier in charge of training new hires * Initiated monitoring and tracking of quality for in-control process prior to actual in-control process Borklund Builders ( Birmingham AL Contractor Jun 2002 - Apr 2010 * Directed one to five employees, while securing attainment of deadlines and high level of satisfaction for customers regarding remodeling of their houses Madonia Builders ( Birmingham, AL Contractor Oct 2002 - Apr 2010 * Held various responsibilities including the following: * Supervision of 2 to 10 employees responsible for remodeling jobs * Scope of work identification to bid new jobs * Daily and weekly timecard logging, filing, and auditing for accuracy * Purchasing of materials and supplies for continuous workflow until deadline and * Payroll and administrative functions Earlier Career

Highlights:

• Audit
• Filing
• Payroll
• Purchasing
• Management
• Quality
• Training
• Accredited Pension Representative
• Back Office
• Budgetary