After working in customer-facing roles in telecommunications for more than 15 years, I am seeking a customer advocate role for a customer agent with a large telecommunications infrastructure. I am proactive and detail-oriented, ideally suited for managing vendor relationships and supporting billing and contract compliance. I excel at driving company growth by proactively managing all aspects of the customer portfolio through quarterly business reviews, data-driven analysis and ensuring billing integrity and contract compliance. I am skilled in setting and meeting forecasts by staying current on market trends, highlighting new technologies to clients, and providing strong account management. A successful relationship must include smooth business operations. For this reason, I excel at the accurate and timely processing, auditing, and documenting of client accounts, as well as managing communication and payment arrangements. I am adept at handling complex and detail-oriented tasks using strong organizational, project management and technical skills. I am technically savvy and proficient using Microsoft Office, Salesforce, and Siebel/Linx applications. I have extensive telecommunications and networking product knowledge, including IPVPN, Voice VyVX applications, Private Line, VoIP, Internet/Ethernet, Colocation (all products), Suite Space projects, WAVE and equipment installation management.

Highlights:

• Management
• Back Office
• Product Management
• Sales
• Sales Support
• Support
• Voice
• Financial
• Financial Management
• Request for Proposal