Description
and Utah. * Direct reports included two salaried managers 120 fulltime and over 90 part time employees * Introduced and piloted new company-wide recruiting efforts by partnering with local and national non-profits showing to a 24% increase in new hires and an 18% drop in employee turnover. * Implemented cost saving initiatives that produced a 19% reduction in supply and labor expenses. Strategic execution of daily weekly and monthly plans by implementing short and long term goals that align with the scope of service mission and values. * Successful development of budgets with each Account Manager that supports the goals of the district region and division. * Proactively analyze financial statements and data budget variance reports and other financial information to monitor attainment of financial goals. * Enforced a safe and compliant working environment for employees by enforcing the execution of all safety programs and making recommendations for changes when necessary. * Provide positive and constructive feedback to employees by coaching mentoring counseling or corrective guidance and action when appropriate. Directed janitorial housekeeping and facilities support staff in Nevada. Developed managed and monitored the implementation of a preventative maintenance system with a scheduled task. Recruit developed and trained all account personnel on proper cleaning techniques. * Development of process improvements that enhance productivity and increase efficiencies while sustaining a high level of quality ultimately raising worksite audit scores by 17 percentage points * Review and maintain reports to ensure compliance with OSHA and other local state and federal regulations. * Sought out monthly meetings with property and branch management to establish quality standards and attend scheduled audits and site visits. Hired support a client group of over 52 malls and shopping centers across the western United States providing excellent customer service and support in the facilities management field. * Independent management of all custodial janitorial landscaping and building services on a 126-acre property. * Initiated daily interface with property management and staff to maintain excellent client relationships and ensure the customers' needs are met. * Navigate and review proper use of equipment and inspections with supervisors to keep in proper working order at all times. * Train staff to safely and effectively perform duties and assignments using industry best practices. * Ensured a safe and compliant working environment and raised employee morale by creating quality assurance programs with incentives. Served as manager-on-duty during after-hours operations anticipated and responded to guests in a friendly and positive manner and provided the highest level of service. Handle all back house responsibilities of the front desk such as fax credit card authorizations and filing prioritizing duties. * Balanced all revenue sources and completed daily financial reports for managerial review. Resolve guest complaints ensuring guest satisfaction maintained a clean and safe work area in accordance with company state and federal requirements.
Accomplishments
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