SUMMARY I am a problem solver. I am a results oriented IT Business Analyst with over 18 years of experience. I deliver technical and business process solutions that improve profits, productivity and morale. I have worked in a wide range of industries that give me insightful data and business Intelligence knowledge. I take deep satisfaction in exceeding customer, peer, and management expectations.

Highlights:

• Agile
• Business Analysis
• Business Analyst
• Microsoft Visio
• VISIO
• Active Directory
• Call Center
• Crystal Reports
• Customer Relationship Management
• IBM DB2 Database
• MSSQL
• Telephony