Profile Senior-level Operations Management and Business Process Improvement Executive with a successful background in leading operations within high growth, global organizations and competitive markets. ITIL Certified with a proven track record of success in being a catalyst for change and a driver of results, driven to improve processes and operations overseeing large global initiatives. Significant strengths in project management and integration services that generate bottom line savings through consolidation of various operations into one cohesive organization. Strong foundation of ethics and high degree of integrity. Expertise encompasses: Organizational Design/Development Process Reengineering Strategic Planning Enterprise Project/Program Management (PMO) Infrastructure Development Operational Performance Change Management/Transition Services Client Development/Retention Product Development Human Resources (HR)/Talent Management Training and Development Employee Engagement Fortune 500 Account Management Service Level Agreements (SLA) Budget/P&L Accountability Serve as a strategic business partner, cultural and change steward and operational expert. Excellent communication skills with the ability to collaborate with peers and clients globally, create synergy among business units, and relate to and interact with individuals at all organizational levels. Exceptional team builder, motivator and mentor, able to successfully direct individuals and cross-functional teams to produce optimum results in pursuit of goals. Expertise in transforming traditional operations and developing programs to enhance company growth/profits and implementing directives achieving strong, sustainable results. Protected Veteran Status.

Highlights:

• Management
• Program Management
• Training
• Account Management
• Billing
• Business Plan
• Configuration Management
• Configure
• Local Area Network
• Network Operations Center