Description
increasing Overall management responsibility for operation of retail grocery store - including store performance, control of cash, inventory and security, customer services, and management of 140 to 350 team members. Practice competitive leadership skills at annual sales volumes varying from 17 million a year to 51 million per year. Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals. Prioritize, plan, and coordinate work activities, and manage time and resources to meet work objectives. Ensure compliance with legal requirements and company policies and procedures, including check cashing, security, safety, sanitation, wage and hour, etc. Focus on customer satisfaction and needs, and ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service select, train, develop, and manage job performance of store employees, with assistance of other management personnel. Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to provide others with developmental opportunities. Maintain positive working relationships with direct reports, peers, supervisors, suppliers, and customers, and effectively handle complex or difficult situations involving others. Communicate sales goals, department performance and sales opportunities with staff to ensure positive results. Motivate others to perform the job and work toward common objectives also serve as a role model to others, instilling a positive attitude in the employees. Retail Operations: Developed an effective service road map, achieved 8.93 in store service, and was 5th overall in Safeway's Eastern Division 2005. Managed inventory control and reduced shrink by 56% with no sales loss. Analyzed sales growth and salary goals to effectively meet profit targets, and met operating ratio at 97% for 2005. Utilized budgeting and financial analysis to increase sales with new competition in the operating area. Successfully managed three new store openings, 12 remodels and a Lifestyle remodel in 2008. Utilized best ball practices to successfully manage department performance. Mastered service attributes and model world class service, resulting in a 92% personal success rate. Implemented shelf allocation code system of shelf inventory management, resulting in decreased shrink by 30% in grocery and general merchandise, leading to a beer and wine department inventory overage market share by 65%.
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