Experienced self-motivated information technology professional with extensive training and acquired skills within a Tier-1 technical support operations. Works well independently and in group setting utilizing all facets of computer support operations. IT leader with in-depth knowledge and understanding of technology, manufacturing and business background, all being customer centric. Skilled in Incident, Problem Management along with Change Management to identify and resolve technical issues while implementing long term solutions. In-depth understanding of emerging technologies and applying it to find software solutions that best fit the environment along with excellent communication and presentation capabilities. Information Technology Infrastructure Library (ITIL) and Project Management Professional (PMP) seasoned practitioner with years of project management in planning and implementation.

Highlights:

• Help Desk
• Information Technology
• IT Manager
• Desktop Computer
• Procurement
• Benefits
• Bridges
• Business Contingency Planning
• CIO
• Desk Top Support
• incident
• problem management
• pmp
• ITIL