Description
Career Highlights * Over 20 years in Automotive Industry i.e. plastics ( interior and exterior), foam, glass, navigation radios, paint and sheet metal. * Supported business segments working directly with customers to identify issues, communicated findings, took corrective actions and implemented preventative measures. * Primary Management representative for customer, TS, and ISO audits. Spearheaded implementation of quality assurance program using TS16949 principles. Provided expertise and guidance on compliance with governmental regulations (ISO14001/TS16949/IATF16949) customer specifications and internal policies. * Succeeded in ensuring environmental regulatory compliance for IS0 14001( Less than 1.5% failure). * Demonstrated application of advanced quality tools including SPC VAVE RCCA (Root Cause Corrective Action 8D 5-Why or other formats) DOE Control Plans MSA/GR&R PFMEA and deployment of these tools in continuous improvement initiatives. * Successfully implemented quality systems and processes in conjunction with the operating system that improved product quality increased customer satisfaction and lowered COPQ (cost of poor quality) across all business segments in the plant. Developed implemented and ensured attainment of enterprise-level quality performance metrics and performance improvement initiatives. * Improved quality processes for product introduction relocation of product manufacturing changes in product components and introduction of new technologies by 15%. Seamlessly integrated Advanced Product Quality Planning (APQP) with the Product Development Process (PDP). Reduced risk exposure in product reliability durability and warranty and ensured excellence in execution including manufacturing feasibility sign off and manufacturing launch readiness. Provided corporate leadership for Design for Six Sigma (DFSS) and robust design techniques. * Improved build quality competence by leading development and implementation of a Quality Academy. Championed quality processes internal audits( 5S HSE TS16949) and PPAP's to optimize customer satisfaction established customer satisfaction measurement methodologies and metrics. * Deployed processes to ensure product quality performance conformed with customer expectations prior to and after product launch. * Improved customer quality experience 17% through continuous improvement techniques by developing and utilizing a global lesson learn database. * Achieved eight consecutive months of no formal customer complaints resulting in world class PPM's of 1.82 overall with customers. Internal PPM's less than 10 for the 2015 and 2016 year. * Implemented COPQ tracker for company-wide usage which resulted in 20% annual reduction in plant waste ($1.2M) and ensured attainment of warranty reduction targets.
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